Art Vancouver Group

As a representative of a company that daily performs technical maintenance and repairs on field equipment, I can say that implementing a field service management system was a strategically important step for us. Previously, we faced chaotic request scheduling, delays in field visits, and a lack of up-to-date information for field engineers. After implementing Novacura's https://www.novacura.com/maintenance-and-field-service/ solution, the situation changed dramatically. The system helped centralize all requests, establish transparent work planning, and give service specialists access to essential data in real time—directly from their mobile devices. It was especially valuable that we were able to flexibly adapt processes to the specifics of our business, rather than relying on rigid templates. Management received clear analytics on staff workload and work quality, and customers received faster and more predictable service.